Privacy Policy

Privacy Policy for Glenwood Telephone Company (GTC)

Effective Date: 02/13/25

Introduction

Glenwood Telephone Company (“GTC,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website (https://www.gtconline.com), use our services, and interact with us. This Privacy Policy outlines how we collect, use, and disclose your information and explains your rights regarding that information.

Scope

This Privacy Policy applies to the GTC website, the Fiberhood Watchdog app available on Google and Apple stores, and any services offered by GTC that reference this Privacy Policy.

Information We Collect

We may collect the following types of Personal Information:

1. Information You Provide Directly:
• Contact information provided upon registration of user accounts for payment portals.
• User credentials to access and manage services on applicable portals and apps.
• Indications of products, services, and additional information of interest to you.
• Responses to surveys, feedback, or any other forms you fill out on our websites.
2. Automated Information Collection:
• Browser and device data, including session cookies, IP addresses, and MAC addresses.
• Demographic details such as language preferences and occupation (if provided).
• Session recording and interaction data when using GTC-hosted portals.
• Application user analytics to improve services and identify user engagement patterns.
3. Communication Data:
• Recordings of phone calls to GTC support teams.
4. Third-Party Enrichment:
• Corporate representative information supplemented with data purchased from third parties.

Use of Personal Information

We collect and/or process your Personal Information for the purposes outlined below:

1. Website Development and Improvement:
• Analyzing usage trends to improve the online experience and provide personalized content.
2. Website Analytics:
• Utilizing third-party service providers to collect and analyze aggregated, anonymous data.
3. User Identity Confirmation:
• Verifying your identity when accessing your GTC account.
4. Cookie and Portal Data Correlation:
• Correlating cookie data with portal account data for improved service and personalization.
5. Security:
• Tracking and analyzing website usage, investigating suspicious activity, and enforcing security measures.
6. Personalized Advertisements and Content:
• Providing tailored marketing materials based on your interactions and preferences.
7. User Support and Communications:
• Handling inquiries, requests, and support-related matters.
8. Event Registration and Management:
• Organizing and managing participation in events, webinars, and related activities.
9. Marketing Communications:
• Sending promotional content, newsletters, and product updates.
10. Demonstrating Services:
• Offering demonstrations for evaluation purposes.
11. Providing Services:
• Delivering subscribed services as per our agreements.
12. Visitor Management:
• Registering office visitors and ensuring compliance with confidentiality agreements.
13. Contract Management:
• Administering contracts with customers, vendors, and partners.
14. Legal Obligations:
• Complying with applicable legal requirements and protecting our rights.
15. Enforcing Rights:
• Enforcing our contractual rights.
16. Other Authorized Purposes:
• Any purpose authorized by you and necessary to provide our services.

Disclosure of Personal Information

We may disclose your Personal Information under the following circumstances:

1. To Subsidiaries, Affiliates, and Service Providers:
• To fulfill service obligations, maintain, support, develop, and enhance our services.
2. To Third-Party Service Providers:
• For services such as website hosting, data analysis, email delivery, and IT infrastructure.
3. To Marketing Providers:
• For sending marketing communications based on your preferences.
4. To Event Organizers:
• For managing event logistics and communications when you register for GTC-sponsored events.
5. As Required by Law:
• To comply with legal obligations or in response to valid requests by public authorities.

Security and Storage of Information

We take reasonable measures to protect your Personal Information, but no transmission over the Internet can be guaranteed as entirely secure. Please consider this before submitting sensitive data through our website.

Your Personal Information may be stored and processed in the United States or in other locations where GTC and our service providers have facilities. By providing your information, you consent to this transfer and storage.

We retain your information as long as necessary to provide services, address your requests, comply with legal obligations, and fulfill contractual obligations.

Fiberhood Watchdog App

To delete your Fiberhood Watchdog app account, please contact GTC at 912-523-5111 during normal business hours.

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help improve user experience by enabling website functionality, remembering preferences, and providing personalized content.

Types of Cookies We Use

1. Essential Cookies:
• These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences or logging in.
2. Performance and Analytics Cookies:
• These cookies collect information about how visitors use our website, such as which pages are visited most often. The information collected is aggregated and anonymous.
3. Functional Cookies:
• These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences. If you do not allow these cookies, some services may not function properly.
4. Targeting and Advertising Cookies:
• These cookies may be set through our site by advertising partners. They are used to build a profile of your interests and show relevant ads on other sites.

Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality. For more information about managing cookies, visit the help section of your browser.

Third-Party Cookies

We may also use third-party services, such as Google Analytics, to help us analyze and improve the website experience. These third parties may set their own cookies, which are governed by their respective privacy policies.

Changes to the Cookie Policy

We may update this Cookie Policy from time to time. Please check this section periodically for updates.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the Personal Information we hold about you.
• Correct inaccuracies in your Personal Information.
• Request deletion of your Personal Information.
• Restrict or object to certain types of data processing.
• Lodge complaints with relevant supervisory authorities.

To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Glenwood Telephone Company (GTC)
Website: https://www.gtconline.com
Phone: 912-523-5111

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

Effective Date: 02/13/25